Privacy Policy

1. Introduction

This Privacy Policy applies to all the products, services, websites and apps offered by tabsurvey except where otherwise noted. We refer to those products, services, websites and apps collectively as the “Services” in this Privacy Policy.

References to "data" in this Privacy Policy will refer to the data you use our services to collect. Reference to personal information or just information, means information about you personally that we collect or for which we act as custodian.

“You” refers to the following:

Account owner or user
You are the owner or user of a tabsurvey account and you create surveys or you are collaborating on or reviewing surveys within an account.

Respondents
You have responded to a survey powered by tabsurvey

Website Visitor
You are visiting one of our websites

2. The information we collect about you as account owner or user

We collect the following information about you:

• Contact Information (for example an email address)
You might provide us with your contact information, whether through use of our services, a form on our website, an interaction with our sales or support team, or a response to one of tabsurvey’s own surveys.

• Usage information
We collect usage information about you whenever you interact with our websites and services. This includes which webpages you visit, what you click on and when you perform those actions.

• Device and browser data
We collect information from the device and application you use to access our services. Device data mainly means your IP address, operating system version, device type, system information, and browser application.

• Information from page tags
We use third party tracking services that employ cookies and page tags to collect data about visitors to our websites. This data includes usage and user statistics.

• Log Data
Like most websites today, our web servers keep log files that record data each time a device accesses those servers. The log files contain data about the nature of each access, including originating IP addresses, ISP, the pages viewed on our site (e.g., HTML pages, graphics, etc.), operating system versions, device type and timestamps.

• Referral information
If you arrive at the tabsurvey website from an external source (such as a link on another website or in an email), we record information about the source that referred you to us.

• Information from third parties and integration partners
We collect your personal information or data from third parties if you give permission to those third parties to share your information with us or where you have made that information publicly available online.

• Registration information
You need a tabsurvey account before you can use tabsurvey services. When you register for an account, we collect your name, company name, phone number, email address and password.

• Billing information
If you make a payment to tabsurvey, we require you to provide your billing details, a name, address, email address and financial information corresponding to your selected method of payment (e.g. a credit card number and expiration date or a bank account number) and a billing address. Your billing information (including credit card information) is stored securely by third party service providers, and tabsurvey does not store or have access to credit card information.

• Account settings
You can set various preferences and personal details on pages like your account settings page. For example, your name, company and preferences for iPad language and password.

• Survey data
We store your survey data (questions and responses) for you and provide analysis tools for you to use with respect to this data.

2.1 How we use the information about you as an account owner or user

Generally, tabsurvey processes personal data about you either with your consent or in order to deliver our services to you or to improve the user experience or develop new products and services.
You have agreed to us using certain types of cookies on our websites. In particular we use:

• Page tags
We collect information from page tags to allow us to determine the success of our advertising campaigns and landing pages.
• Contact Information
We use contact information to respond to your inquiries, send you information as part of our services, and send you marketing information (for as long as you don’t opt-out). We use your email address to send you marketing (newsletters), unless you indicate a preference to opt-out and for general updates on your account. You can opt out of marketing communications at any time by clicking on the “unsubscribe” link in them.

• Usage patterns
We use information about how you use our services to improve our services for you and all users.
• Device data
We use device data both to troubleshoot problems with our service and to make improvements to it. We also track your geographic location based on your IP address. We use browser data to help us improve your service experience through a specific device/browser by optimizing how the website looks in a particular browser and to ensure the service operates optimally and as it should on different devices and browsers.

• Log data
We use log data to: monitor abuse and troubleshoot; create new services and features; to track behavior at the aggregate/anonymous level to identify and understand trends; and to fix bugs and troubleshoot product functionality.

• Referral information
We use referral information to track the success of our integrations and referral processes.

• Service and Marketing uses
To manage our services, we will also internally use your information and data to: enforce our agreements where applicable; prevent potentially illegal activities; screen for and prevent undesirable or abusive activity.

• Legal uses
To respond to legal requests or prevent fraud, we may need to use and disclose information or data we hold about you. If we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond.

We collect and use the following data on the basis that we have to use this information in order to fulfill our contract with you:

• Your Account Information
We need to use your account data to run your account, provide you with services, bill you for our services, provide you with customer support, and contact you about your service or account. We occasionally send you communications of a transactional nature (e.g. service-related announcements, billing-related matters, changes to our services or policies, a welcome email when you first register). You cannot opt out of these communications since they are required to provide our services to you.

• Your survey data
We reserve the right to use survey questions and responses on an aggregated and anonymized basis as described in this Privacy Policy, but we will never sell individual response data or identify / contact individual respondents except on your request or where required by law.

3. The information we collect about you as a respondent

As stated in our terms, the survey answers collected by the account owner or user is solely the responsibility of the account owner or user. tabsurvey stores the survey data (questions and responses) for the account owner or user and provide analysis tools for them to use with respect to this data. We do collect log data (a time stamp) for when the survey response was delivered.

3.1 How we use the information about you as a respondent

In order to deliver our services to the tabsurvey account owner or user, we store the survey answers that are collected on our platform and apps on our servers. tabsurvey does not use any of the collected information about the respondent for its own purposes.

However, we use the log data for the following reasons:
• To monitor abuse and troubleshoot
• To track behavior at the aggregate/anonymous level to identify and understand trends in the various interactions with our services
• To fix bugs and troubleshoot product functionality

4. The information we collect about you as a website visitor

We collect the following information about you as a website visitor:

• Usage information
We collect usage information about you whenever you interact with our websites. This includes which webpages you visit, what you click on and when you perform those actions.

• Device and browser data
We collect information from the device and application you use to access our services. Device data means your IP address, operating system version, device type, system information, and browser application.

• Information from page tags
We use third party tracking services that employ cookies and page to collect data about visitors to our websites. This data includes usage and user statistics.

• Log Data
Our web servers keep log files that record data each time a device accesses those servers. The log files contain data about the nature of each access, including originating IP addresses, ISP, the pages viewed on our site (e.g., HTML pages, graphics, etc.), operating system versions, device type and timestamps.

4.1 How we use the information about you as a website visitor

We process personal data about you where you have consented (via a cookie alert) or where tabsurvey has an interest in:
• improving the user experience; and
• developing new products and service features

In each of the instances where we describe how we use your data in this privacy policy, we have identified which of these grounds for processing we are relying upon.

When you have consented, we collect and use the following information about you:

• Contact Information
We use contact information to respond to your inquiries, send you information as part of the services, and send you marketing information (as long as you have agreed to this at the point of providing your information and for as long as you do not opt-out).

• Cookies (page tags)
We collect information from page tags to allow us to determine the success of our advertising campaigns. We also use page tags to allow the email sender (for a survey or form for example) to measure the performance of their email messaging and to learn how to improve email deliverability and open rates.

• How you use our services
We use information about how you have interacted with our websites to improve our website services for you and all users.

• Device data
We use device data both to troubleshoot problems with our service and to make improvements to it. We also infer your geographic location based on your IP address.

• Log data
We use log data for many different business purposes to include:

• To monitor abuse and troubleshoot
• To track your preferences and create new services, features, content or make recommendations personalized for you
• To track behavior at the aggregate/anonymous level to identify and understand trends in the various interactions with our services
• To fix bugs and troubleshoot product functionality

• Referral information
We use referral information to track the success of our integrations and referral processes.

• Legal uses
To respond to legal requests or prevent fraud, we may need to disclose any information or data we hold about you. If we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond.

5. Information we share: Partners and Integrations

We do not share your information or data with third parties outside tabsurvey except in the following cases:

• If you are an account owner or user, your account information and data will be shared with the primary administrator(s) and your survey data may also be visible to other members in your team with whom you share your surveys or with whom you collaborate.

• To help us provide our services we use our trusted partners to:

• send you support emails or newsletters, unless you indicate a preference to opt-out and for general updates on your account
• facilitate customers in making credit card payments
• deliver and help us track our marketing and advertising content
• help us track website conversion success metrics
• manage our sales and customer support services to you

6. Cookie policy

We use cookies on our websites, that you agree to when you use our sites. Cookies are small bits of data we store on the device you use to access our services so we can recognize repeat users. Each cookie expires after a certain period of time, depending on what we use it for. We use cookies for the following reasons:

• For security reasons. We use cookies to authenticate your identity and confirm whether you are currently logged into tabsurvey or determine if an incident impacts you.

• To improve our services. We use cookies to measure your usage of our websites and track referral data, as well as to occasionally display different versions of content to you. This information helps us to develop and improve our services (it helps us focus on the parts of the service you seem most interested in) and optimize the content we display to you (which may include marketing content).

• Google Analytics. In addition to the above, we have implemented on our websites and other services certain Google Analytics features. If you do not wish to participate in Google Analytics, you may also download the Google Analytics opt-out browser add-on.

You can choose to remove or disable cookies via your browser settings.

7. Data Retention

If you have an account with tabsurvey, you are responsible for and control the time periods for which you retain this data. There are controls in your account where you can delete data at the account level (all data in your account) and at the response level. tabsurvey reserves the right to delete inactive accounts from it’s servers. Inactive accounts are defined as accounts where there has been no login, survey creation og answers received in 24 months. We will always notify you one month before we delete your account.

If you are a Respondent, you will need to ask the account owner or user how long your responses will be stored in tabsurvey services.

8. Changes to our privacy policy

We can make changes to this Privacy Policy from time to time. We will identify the changes we have made on this page. In circumstances where a change will materially change the way in which we collect or use your personal information or data, we will send a notice of this change to all of our account owners.

9. Who is my data controller?

As mentioned above – all response data at an individual level is controlled by the account owner or user. tabsurvey can be a data controller of data about respondents only in the very limited ways described in the section called “The information we collect about you as a respondent”. To the extent that is the case then tabsurvey ApS. is your data controller.

10. Your rights

Some of our account owners or users (especially the ones from the EU) have certain legal rights to obtain information about whether we hold personal information about them, to access personal information we hold about them, and to obtain its correction, update, amendment or deletion in appropriate circumstances. We will respond to your request to exercise these rights within a reasonable time (and in all cases within 14 days of receiving a request).
Rights which you are entitled to are:
• Data access rights
• Right to restrict processing
• Right of Rectification
• Right to Erasure (Right to be Forgotten)
• Right to object to processing
• Right to withdraw consent; and
• Data portability rights

For the following entities, your rights are the following:

10.1 Account owner or user

If you own or use a tabsurvey account, you are entitled to a copy of all personal data which we hold in relation to you. You are also entitled to request that we restrict how we use your data or object to some aspect of our treatment of your data. You can access a lot of your data in your own account when you log in. However, if you want to obtain a full copy of all your data or to request a restriction / limitation in how we use your data, please contact us here.

tabsurvey also enables you to export your own response data from our system, so that you can back it up, or use it with other applications.

10.2 Survey respondent

Where you have responded to a survey sent to you by an account owner or user powered by tabsurvey, you will need to reach out directly to that individual or organization to discuss managing, deleting, accessing, restricting access to or otherwise withdrawing consent for use of the information which you provided to them in your responses. tabsurvey does not control your response data and, accordingly, is not in a position to directly handle these requests in relation to that data.

10.3 Website visitor

Where you have visited our website and you want to exercise any of the above rights please contact our support team here. Alternatively, if your request is for the right to be forgotten as it relates only to our use of cookies you can achieve this by clearing the cookies in your browser settings.

11. Exercising your rights

Our contact information for privacy inquiries:

Tabsurvey ApS.
3, Fruebjergvej
DK-2100 Copenhagen
Denmark